CUSTOMER SERVICE
Classic Office Seasonal Opening Hours
Please note, our Classic Offices will be closed from Friday 20th Dec and will re-open Thursday 2nd Jan.
Address & OPENING HOURS
Address & OPENING HOURS
Address & OPENING HOURS
Classic Works,
Imperial Road,
Ryton-On-Dunsmore,
Coventry,
CV8 3LF
(Click Here to view a map)
Please note, we can only answer enquiries about Classic Parts and Cassic Vehicles. Thank you for your understanding.
VEHICLE HISTORY
Unlock the history of your vehicle with our archive services. Find out specific information like original paint codes and date of manufacture. Please note, this is a chargeable service with costs varying based on the enquiry.
VEHICLE CERTIFICATION
By obtaining authentic Heritage Certification owners can preserve the historical significance of their vehicle as well as supporting the application for tax exemption or an age-related registration mark, or importing/exporting your vehicle. Please note, this is a chargeable service with costs varying based on the enquiry.
VEHICLE CONFORMITIES
Certificates of Conformity can only be provided for vehicles purchased within the EU. Please be aware that there may be a charge for this and it can vary between markets. Please contact your local market to find out more. We do not provide Certificates of Conformity for any other markets that fall outside of the EU.
Vehicle Sales
We’re here to help you find your perfect Approved Used Jaguar or Land Rover Classic Car with exceptional service and support throughout your purchase journey.
Works Bespoke
Bring your Classic Defender vision to life with our pinnacle of personalisation. Our team is here to assist you with exceptional craftsmanship and attention to detail.
Opening Hours
APPROVED USED
Discover meticulously restored and certified classic vehicles that embody heritage, performance, and style. Each vehicle undergoes rigorous inspections and comes with a comprehensive warranty, ensuring you drive away in a piece of automotive history with absolute confidence.
CLASSIC DEFENDER V8
Classic Defender V8 Works Bespoke expands our range of restoration services to deliver totally unique vehicles. Works Bespoke allows you to bring your Classic Defender vision to life and represents the pinnacle of personalisation.
SOURCING & CONSIGNMENT
Jaguar Land Rover Classic's global team sources outstanding and unique vehicles for our Approved collection. Each vehicle undergoes rigorous checks to ensure it meets our high standards, ready for you to enjoy with complete confidence.
Classic Consignment provides a trusted, efficient way to sell your Jaguar or Land Rover with confidence, handling every detail and ensuring you receive the best price with no hidden charges. Our global reach and manufacturer-backed expertise guarantee a swift, first-class service that preserves and celebrates these cherished vehicles.
Vehicle Servicing
Jaguar Land Rover Classic offers expert servicing and maintenance for your classic Jaguar or Land Rover, ensuring quality and authenticity with genuine parts.
Home to expert technicians and state-of-the-art tooling, our Classic Works facility provides genuine warranted servicing and vehicle heath checks for your Classic vehicle.
Vehicle Restoration
Whether it’s a cherished heirloom or a classic model sourced by Jaguar Land Rover Classic, we offer full vehicle restoration to return your Jaguar or Land Rover to showroom condition.
With decades of experience and access to original specifications, our technicians have unrivalled knowledge in classic vehicle repair and restoration.
Owner Help
If you are the owner of a Classic Works Continuation, Reborn, Trophy, Edition or Works Legend and require technical assistance then please get in touch with us and a member of the team will be happy to provide support.
Phone: +44 (024) 7656 6600 - Opt. 2
VEHICLE HISTORY
Unlock the history of your vehicle with our archive services. Find out specific information like original paint codes and date of manufacture. Please note, this is a chargeable service with costs varying based on the enquiry.
VEHICLE CERTIFICATION
By obtaining authentic Heritage Certification owners can preserve the historical significance of their vehicle as well as supporting the application for tax exemption or an age-related registration mark, or importing/exporting your vehicle. Please note, this is a chargeable service with costs varying based on the enquiry.
VEHICLE CONFORMITIES
Certificates of Conformity can only be provided for vehicles purchased within the EU. Please be aware that there may be a charge for this and it can vary between markets. Please contact your local market to find out more. We do not provide Certificates of Conformity for any other markets that fall outside of the EU.
Parts & Technical Enquiry
For technical or specific part enquiries, please reach out to us, and our team will be happy to assist you.
Phone: +44 (024) 7656 6600 - Opt. 2
Order Enquiry
Phone: +44 (024) 7656 6600 - Opt. 3
Explore our extensive selection of genuine classic Jaguar parts, crafted to original specifications for authenticity and reliability. Keep your timeless vehicle in peak condition with our high-quality components, ensuring lasting performance and value.
Discover our wide range of genuine classic Land Rover parts, designed to original specifications for durability and performance. Maintain your iconic vehicle's legacy with our top-quality components, ensuring it runs smoothly for years to come.
VEHICLE CONFORMITIES
Certificates of Conformity can only be provided for vehicles purchased within the EU. Please be aware that there may be a charge for this and it can vary between markets. Please contact your local market to find out more. We do not provide Certificates of Conformity for any other markets that fall outside of the EU.
YOUR ORDERS
Frequently Asked Questions
Do I need to register to purchase parts from your website?
Our site allows you to make orders using a guest account, you do not need to register. Discount codes only apply when logged in as a registered customer.
How do I redeem a discount or special offer?
To redeem a discount code; select the basket icon, click ‘View Shopping Basket’, expand the 'Apply Discount Code' section and enter the code into the ‘Enter Discount Code’ box then click 'Apply Discount'. You will need to be a registered customer and logged in for a discount code to work. Some discounts are restricted by delivery country, please ensure you have filled out your default delivery address here: My Account If you proceed to checkout without entering your code you’ve gone too far and need to go back to your Shopping Basket. You can only use one promotional code per order.
Why isn't my discount code working?
There are a number of potential reasons to check:
- Ensure you are signed in to your customer account here.
- Double check you haven’t clicked through to the checkout before adding your voucher code, as it can only be entered while you’re in the Shopping Basket.
- Voucher codes are set to expire after a certain time, so it might be that you’re using an outdated code.
- Most of our vouchers are for single use and case sensitive. They also cannot be used during Sale periods, and you can’t use more than one on a single order.
- Certain products or categories may not be included in the discount you are using - view T&C's here.
Can I place an order for an out of stock item?
Please contact our Customer Service team here if you need any help checking the status of stock items.
Can I cancel or change my order online?
Unfortunately our website does not currently allow you to change or cancel anything yourself. Please contact our Customer Service team here as soon as you can and we'll do our best to help you, as long as we haven’t dispatched your order already.
I have a list of parts, can I add them all to my basket?
Within your customer account, under 'Order By SKU', you can enter the Part Number (SKU) and quantity information directly into the Order by SKU block, or upload a CSV file with the headings of 'sku' and 'qty'.
| Sku | Qty |
|---|---|
| 123456 | 1 |
| 7891011 | 3 |
| 121314 | 1 |
Can I place a telephone order?
Unfortunately we are unable to take payments over the phone, all orders must be completed via our parts.jaguarlandrover.com website.
The items I put in my shopping basket recently are now sold out – what happened?
Goods are not allocated to you until order confirmation is sent to you – adding items to your shopping basket does not reserve them.
How do I change and check my account details?
By logging in to your account using your email address and password, you will be able to access your account details. You will also have the option to modify your delivery addresses stored against your account but unfortunately, we aren't able to change the delivery address on an active order, so please ensure you select the right details.
I've Forgotten My password
You can request an email to reset your password. Click here to view the 'Forgotten your password?' section of the website. Enter your email and we’ll send you a link to set your password.
When will my card be charged for my order?
Your card will be charged when your order is placed and an email confirming payment will be sent to you by Sagepay, along with a notification from us confirming your order. You can find out more on our Terms & Conditions page.
I’ve been notified of a problem processing my payment.
It is your responsibility to ensure that the payment details you provide are correct and complete. We do not have to supply goods to you if the details you submit when making your order are incorrect or incomplete, and we are unable to take payment as a result.
No payment will be treated as made until we have received it in cleared funds, and we will not dispatch the goods until we receive payment in full.
If we are unable to accept your order for any reason, then we will refund any money paid by you in respect of that order. If we have not yet taken payment from your debit/credit card, then we will not do so.
You can contact our Customer Service team here or call them on +44 (024) 7656 6600.
You can find out more on our Terms & Conditions page.
What credit or debit cards do you accept?
We can accept the following debit and credit cards:
You can find out more on our Terms & Conditions page.
What is a Card Security Code?
Your Security Code is just a little extra security for online transactions. This number can be located on the signature strip on the back on your card – we only require the last 3 digits of this number.
VAT
Orders shipped to the UK, or within the European Union (regardless of invoicing address) are liable to pay VAT at the current rate.
How can I track my order?
Tracking information is provided when we confirm dispatch of your order. Please ensure you provide an email address or mobile phone number for SMS, to enable us to do this.
Can I change the delivery address on the order I have just placed?
Unfortunately, the delivery address cannot be changed once an order is placed. Please contact our Customer Service team for further advice here or call +44 (024) 7656 6600.
How quickly do you deliver orders to destinations in the UK?
Orders to UK destinations should arrive within 3-4 working days.
Do you offer a Next Day delivery service?
A Next Day delivery service isn’t something we currently offer. Please contact our Customer Service team here for further advice on delivery lead times.
How quickly do you deliver orders to addresses outside the UK?
Orders to Europe should arrive within 3-5 working days. Deliveries to the rest of the world should arrive within 4-7 working days.
Will I be charged Customs and Import duties?
If you have ordered goods for delivery outside of the UK, you may be liable to pay import duties or other taxes, and VAT applicable in your own country. You are responsible for paying those charges and we would recommend that you contact your local customs office for further information. Please note that if your order is over a certain weight, we may have to split the delivery into more than one parcel resulting in more than one charge – unfortunately this is beyond our control.
What are your delivery charges?
Our delivery charges are calculated based on weight, volume and destination. Once you have added parts to your Shopping Basket you can use the 'Estimate Delivery And VAT' tab to see how much you will be charged for delivery.
What delivery services do you offer?
Delivery is provided by DHL Express.
A signature will be required upon receipt.
Our courier will advise of a delivery time slot via email or SMS, along with tracking information.
We cannot guarantee delivery dates and are not responsible for delays caused by events beyond our reasonable control, such as poor weather conditions or labour disputes at the delivery service providers that we use.
Has my order been dispatched yet?
When your order is shipped a second email is sent to confirm this with your tracking information. if you don't receive an email within 5 working days, please contact our Customer Service team here.
What do I do if my parcel doesn’t arrive?
The majority of our parcels arrive safely and on time, however there are occasions where this isn’t the case. If this happens, please contact our Customer Service team here. You can find out more on our Delivery & Returns Policy page.
My country isn't on the shipping list?
We offer international delivery to most countries. If your country is not in the shipping list or there are no shipping rates available, please contact our Customer Service team here for further advice on delivering to your chosen destination.
How can I return my order/item?
To raise a return or check your order information please use this form: Orders & Returns.
You can find out more on our Delivery & Returns Policy page.
I’ve received a faulty/incorrect item – What can I do?
To raise a return or check your order information please use this form: Orders & Returns.
You can contact our Customer Service team here.
You can find out more on our Delivery & Returns Policy page.
How do you process my personal information?
Please see our privacy policy for information on how we process your personal data.
Do you use cookies?
Please see our cookie policy for information.
VEHICLE HISTORY
Unlock the history of your vehicle with our archive services. Find out specific information like original paint codes and date of manufacture. Please note, this is a chargeable service with costs varying based on the enquiry.
VEHICLE CERTIFICATION
By obtaining authentic Heritage Certification owners can preserve the historical significance of their vehicle as well as supporting the application for tax exemption or an age-related registration mark, or importing/exporting your vehicle. Please note, this is a chargeable service with costs varying based on the enquiry.
VEHICLE CONFORMITIES
Certificates of Conformity can only be provided for vehicles purchased within the EU. Please be aware that there may be a charge for this and it can vary between markets. Please contact your local market to find out more. We do not provide Certificates of Conformity for any other markets that fall outside of the EU.
Frequently Asked Questions
Do I need to register to purchase parts from your website?
Our site allows you to make orders using a guest account, you do not need to register. Discount codes only apply when logged in as a registered customer.
How do I redeem a discount or special offer?
To redeem a discount code; select the basket icon, click ‘View Shopping Basket’, expand the 'Apply Discount Code' section and enter the code into the ‘Enter Discount Code’ box then click 'Apply Discount'. You will need to be a registered customer and logged in for a discount code to work. Some discounts are restricted by delivery country, please ensure you have filled out your default delivery address here: My Account If you proceed to checkout without entering your code you’ve gone too far and need to go back to your Shopping Basket. You can only use one promotional code per order.
Why isn't my discount code working?
There are a number of potential reasons to check:
- Ensure you are signed in to your customer account here.
- Double check you haven’t clicked through to the checkout before adding your voucher code, as it can only be entered while you’re in the Shopping Basket.
- Voucher codes are set to expire after a certain time, so it might be that you’re using an outdated code.
- Most of our vouchers are for single use and case sensitive. They also cannot be used during Sale periods, and you can’t use more than one on a single order.
- Certain products or categories may not be included in the discount you are using - view T&C's here.
Can I place an order for an out of stock item?
Please contact our Customer Service team here if you need any help checking the status of stock items.
Can I cancel or change my order online?
Unfortunately our website does not currently allow you to change or cancel anything yourself. Please contact our Customer Service team here as soon as you can and we'll do our best to help you, as long as we haven’t dispatched your order already.
I have a list of parts, can I add them all to my basket?
Within your customer account, under 'Order By SKU', you can enter the Part Number (SKU) and quantity information directly into the Order by SKU block, or upload a CSV file with the headings of 'sku' and 'qty'.
| Sku | Qty |
|---|---|
| 123456 | 1 |
| 7891011 | 3 |
| 121314 | 1 |
Can I place a telephone order?
Unfortunately we are unable to take payments over the phone, all orders must be completed via our parts.jaguarlandrover.com website.
The items I put in my shopping basket recently are now sold out – what happened?
Goods are not allocated to you until order confirmation is sent to you – adding items to your shopping basket does not reserve them.
How do I change and check my account details?
By logging in to your account using your email address and password, you will be able to access your account details. You will also have the option to modify your delivery addresses stored against your account but unfortunately, we aren't able to change the delivery address on an active order, so please ensure you select the right details.
I've Forgotten My password
You can request an email to reset your password. Click here to view the 'Forgotten your password?' section of the website. Enter your email and we’ll send you a link to set your password.
When will my card be charged for my order?
Your card will be charged when your order is placed and an email confirming payment will be sent to you by Sagepay, along with a notification from us confirming your order. You can find out more on our Terms & Conditions page.
I’ve been notified of a problem processing my payment.
It is your responsibility to ensure that the payment details you provide are correct and complete. We do not have to supply goods to you if the details you submit when making your order are incorrect or incomplete, and we are unable to take payment as a result.
No payment will be treated as made until we have received it in cleared funds, and we will not dispatch the goods until we receive payment in full.
If we are unable to accept your order for any reason, then we will refund any money paid by you in respect of that order. If we have not yet taken payment from your debit/credit card, then we will not do so.
You can contact our Customer Service team here or call them on +44 (024) 7656 6600.
You can find out more on our Terms & Conditions page.
What credit or debit cards do you accept?
We can accept the following debit and credit cards:
You can find out more on our Terms & Conditions page.
What is a Card Security Code?
Your Security Code is just a little extra security for online transactions. This number can be located on the signature strip on the back on your card – we only require the last 3 digits of this number.
VAT
Orders shipped to the UK, or within the European Union (regardless of invoicing address) are liable to pay VAT at the current rate.
How can I track my order?
Tracking information is provided when we confirm dispatch of your order. Please ensure you provide an email address or mobile phone number for SMS, to enable us to do this.
Can I change the delivery address on the order I have just placed?
Unfortunately, the delivery address cannot be changed once an order is placed. Please contact our Customer Service team for further advice here or call +44 (024) 7656 6600.
How quickly do you deliver orders to destinations in the UK?
Orders to UK destinations should arrive within 3-4 working days.
Do you offer a Next Day delivery service?
A Next Day delivery service isn’t something we currently offer. Please contact our Customer Service team here for further advice on delivery lead times.
How quickly do you deliver orders to addresses outside the UK?
Orders to Europe should arrive within 3-5 working days. Deliveries to the rest of the world should arrive within 4-7 working days.
Will I be charged Customs and Import duties?
If you have ordered goods for delivery outside of the UK, you may be liable to pay import duties or other taxes, and VAT applicable in your own country. You are responsible for paying those charges and we would recommend that you contact your local customs office for further information. Please note that if your order is over a certain weight, we may have to split the delivery into more than one parcel resulting in more than one charge – unfortunately this is beyond our control.
What are your delivery charges?
Our delivery charges are calculated based on weight, volume and destination. Once you have added parts to your Shopping Basket you can use the 'Estimate Delivery And VAT' tab to see how much you will be charged for delivery.
What delivery services do you offer?
Delivery is provided by DHL Express.
A signature will be required upon receipt.
Our courier will advise of a delivery time slot via email or SMS, along with tracking information.
We cannot guarantee delivery dates and are not responsible for delays caused by events beyond our reasonable control, such as poor weather conditions or labour disputes at the delivery service providers that we use.
Has my order been dispatched yet?
When your order is shipped a second email is sent to confirm this with your tracking information. if you don't receive an email within 5 working days, please contact our Customer Service team here.
What do I do if my parcel doesn’t arrive?
The majority of our parcels arrive safely and on time, however there are occasions where this isn’t the case. If this happens, please contact our Customer Service team here. You can find out more on our Delivery & Returns Policy page.
My country isn't on the shipping list?
We offer international delivery to most countries. If your country is not in the shipping list or there are no shipping rates available, please contact our Customer Service team here for further advice on delivering to your chosen destination.
How can I return my order/item?
To raise a return or check your order information please use this form: Orders & Returns.
You can find out more on our Delivery & Returns Policy page.
I’ve received a faulty/incorrect item – What can I do?
To raise a return or check your order information please use this form: Orders & Returns.
You can contact our Customer Service team here.
You can find out more on our Delivery & Returns Policy page.
How do you process my personal information?
Please see our privacy policy for information on how we process your personal data.
Do you use cookies?
Please see our cookie policy for information.